Probably the most typical beneficial feedback about Samanage is its dependable client assist. “We could Call them through chat, e-mail, mobile phone… the options give us plenty of adaptability,” mentioned one of many happy buyers.
The catalog types defining These products and services are dynamic and will be configured to fit specific use scenarios, with tiny to no coding necessary.
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“From the Samanage Community, cellular phone calls, live chat and social media marketing, Samanage crew customers are actually just a click on absent to reply queries and accept opinions.”
An intuitive attribute that we famous is the fact that in lieu of clicking a ‘Solve’ button to close a ticket–the typical in ticketing applications–you change the ticket status to ‘Solve’. Much more cumbersome, We all know, but it’s a precaution to make sure the ticket has long been double checked.
Inside of a issue of weeks, we ended up in a position to streamline our assistance requests and delivery flows by giving everyone–the big boss to help brokers to rank and file across departments–better visibility of their requests. Likewise, an agent can swiftly increase a ticket samanaga by just clicking the “+” button around the interface.
Gordon cited two benefit propositions of Samanage. Initially, he stated it will allow businesses of all sizes to deliver excellent IT aid by streamlining procedures, having greater visibility throughout IT operations, and agility to scale their provider desk. “It’s the sole Company Assistance Administration software that provides a platform to reimagine how It could possibly supply value towards the Firm,” Gordon claimed.
This certificate is granted to products that present Primarily higher amount of consumer experience. We evaluated how easy it is to begin applying Samanage And exactly how properly-made its interface and capabilities are to facilitate the get the job done course of action. Soon after a while expended working with the software we uncovered their interface quite uncomplicated to comprehend.
Our digital agility remedies are created that will help firms of any dimensions speed up company transformation nowadays and into the longer term.
Nestor Gilbert is often a senior B2B and SaaS analyst in addition to a Main contributor at FinancesOnline for more than 5 several years. With his encounter in software package advancement and extensive familiarity with SaaS administration, he writes mainly about rising B2B systems as well as their effect on the current business landscape.
The only real drawback is whenever you don’t will need some of these characteristics, your assistance desk might be carrying pointless baggage and value. Head that Samanage is ITIL-compliant; if you’re not gunning for demanding standards or in the event you’re a little or medium participant, Be sure to be very clear about your distinct requires all through price quotation to prevent paying for unused further capabilities.